Account numbers appear on your Sales Acknowledgement under the words Bill To: An account number consists of one letter and four numbers. Example C0111. Account numbers are considered confidential and will not be given over the phone. If you are ordering for the first time, an account number will be assigned upon receipt of your first order. It is not necessary to know your account number when ordering by Phone, Fax or Mail.

Ship dates change on a daily basis, depending on the volume of orders received. For the most current update on ship dates, call our Customer Service Office at (724) 348-7359 or check on our home page.

To size jazz pants, use the Spandex Size Chart. When sizing Men and Boys use the Men’s Spandex Size Chart.

Use only Creations by Cicci Size Charts to determine sizes. If in doubt always let the GIRTH measurement control the size selection.

Yes. A 50% deposit is required to process an order. Phone and Fax orders require a 50% Credit Card Deposit. Orders received that do not include a Credit Card deposit will not be processed until the deposit is received. We accept, VISA, MASTERCARD and DISCOVER.

No. Orders that have a balance due will be held until the final payment is received unless the appropriate box on the order form for COD shipping has been checked.

No. It is not necessary to mail a copy of your Faxed order. It may cause duplications.

All additions must be treated as a new order, with the current ship date.

There is a $5.00 per item fee to cancel from a processed order. Only those items that have not been manufactured can be cancelled. Once an item is made and assigned to an order, that item cannot be cancelled.

You may submit a personal check for deposit or balance payment. When paying a balance due with a personal check, allow an additional 2 weeks for clearance of that payment before shipping.