Ordering

1. What is my account number?

   Account numbers appear on your Sales Acknowledgement under the words Bill To: An account number consists of 5 characters. Example C0111 or 12345. Account numbers are considered confidential and will not be given over the phone. If you are ordering for the first time, an account number will be assigned upon receipt of your first order. It is not necessary to know your account number when ordering by Phone, Fax or Mail.

2. What is the current ship date?

   Ship dates change on a daily basis, depending on the volume of orders received. For the most current update on ship dates, call our Customer Service Office at (724) 348-7359 or check on our home page.

3. What size chart do I use?

   Use our Cicci Size Chart to size all costumes and separates. When sizing boys, use the Guys Size chart Use only Creations by Cicci Dance Costume Size Charts to determine sizes. If in doubt always let the GIRTH measurement control the size selection.

4. Is a deposit required to process an order?

   Yes. A 50% deposit is required to process an order. Phone and Fax orders require a 50% Credit Card Deposit. Orders received that do not include a Credit Card deposit will not be processed until the deposit is received. We accept, VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.

5. Will my order automatically ship COD when complete?

   Orders that have a balance due will be held until the final payment is received unless the appropriate box on the order form for COD shipping has been checked.

6. When faxing an order, should a copy of the order then be mailed?

   It is not necessary to mail a copy of your Faxed order. It may cause duplications.

7. May I add new items to an existing order?

   Items may be added to an order when the addition is made within the same ship date as the existing order. If the Current ship date is past the date of the existing order, all additions must be treated as a new order with the current ship date.

8. May I cancel an item from my order?

   There is a $5.00 per item fee to cancel from a processed order. Only those items that have not been manufactured can be cancelled. Once an item is made and assigned to an order, that item cannot be cancelled.

9. Are personal checks accepted as payment?

   You may submit a personal check for deposit or balance payment. When paying a balance due with a personal check, allow an additional 2 weeks for clearance of that payment before shipping.

1. Order Form

   Please fill in ALL the information requested. Your requirement dates are vital information and should not be excluded. Check your order carefully to include the correct style number(s), color(s) and size(s). We process orders by style number. If you have ordered an incorrect style number, but given the correct style name, your order may be processed incorrectly. Orders received that are incomplete will be processed as received. Please reply immediately to any memo on incomplete items. These items will be processed as a separate order with the current shipping date.

2. Discount

   Discount rates on single orders accompanied with payment in full:
   

   Postmarked by January 14, 2013
   

   15%	$10,000 or more
   12%	$5,000 - $9,999
   10%	$1,500 - $4,999
   No Discount	$1,499 or less

   
   Postmarked after January 15, 2013
   

   10%	$10,000 or more
   7%	$5,000 - $9,999
   5%	$1,500 - $4,999
   No Discount	$1,499 or less

   
   Orders received after March 1, 2013
   

   4%	$5,000 or more
   No Discount	$4,999 or less

   
   

3. Payment

   A 50% deposit is required to process an order. Payment in the form of a company or personal check is accepted. REMINDER: WHEN PAYING BALANCES WITH COMPANY OR PERSONAL CHECK, ALLOW AN ADDITIONAL 2 WEEKS TIME FOR CLEARANCE OF CHECK BEFORE SHIPPING. NO EXCEPTIONS WILL BE MADE. There will be a $30.00 service charge on your account for any returned check for insufficient funds and no discount allowed. Please note that orders are NOT automatically sent C.O.D. when complete if balance is not paid. Orders that have a balance due will be held until payment is received, no matter how small the amount. Please specify in the appropriate block if you want your order sent C.O.D.

   VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS
   Your account will be charged upon receipt of order.
   
   

4. C.O.D.

   C.O.D. shipping is available only in the continental United States. All C.O.D. shipments require Money Order or Certified Check. Please specify in the appropriate block if you want your order sent C.O.D. Any order requested to be shipped C.O.D. will be charged an additional $15.00 handling charge. This charge is also applied to orders totaling $2,000 with FREE shipping if C.O.D. is requested.

5. Shipping and Handling

   Shipping Charges for Orders Totaling

   $50.00 or below	$10.00
   $50.01 - $99.99	$12.50
   $100.00 - $249.99	$14.50
   $250.00 - $499.99	$17.50
   $500.00 - $999.99	$25.50
   $1,000.00 - $1,499.99	$32.50
   $1,500.00 - $1,999.99	$38.50
   $2,000.00 and over	FREE

   
   

6. Special Shipping Requests

   Any request for special shipping other than UPS or FEDEX Ground Service will be billed at cost.

7. Shipping Outside the Continental USA

   Shipping will be billed at cost freight collect UPS. Payment must be made in US funds. Orders shipping to Alaska, Hawaii and Puerto Rico will be billed at cost for freight and will need to be charged to a credit card. Please include your Credit Card information when placing your order by mail. When ordering online either mail, fax or call Customer Service with your Credit Card information.

8. Sales Tax

   Pennsylvania customers include 6% sales tax on all merchandise and shipping charges. Tax-exempt customers must submit an exemption certificate. Sales tax will be charged on any order that does not have an exemption form on file. Exemption forms are to be filed annually.

9. Phone Orders

   For your convenience phone orders may be placed at 724-348-7359. A credit card deposit is required with all phone orders. Please have a copy of your order on hand with all the information available, including page, style number, style name, color and size

   Office Hours
   8:00 AM to 4:00 PM Eastern Standard Time, Monday - Friday
   
   Offices Closed
   September 3, 2012
   November 21-23, 2012
   December 24-25, 2012
   January 1, 2013
   May 27, 2013
   July 4, 2013
   
   

10. Fax Orders

    Orders by Fax must include a credit card deposit. Fax orders received without deposit will not be processed until payment is received and will be assigned the current ship date.

    FAX NUMBER
    724-348-9304 24 Hour Service
    
    

11. Online Orders

    Order online at www.ciccidance.com All online orders totaling or more are eligible for Free shipping. Exceptions are orders shipping outside the continental United States including Alaska, Hawaii and Puerto Rico. All visitors may view our catalog online but only licensed business owners of dance facilities with an open account will have access to online ordering and pricing information. Please call our Customer Service office at 724 348-7359 for more information on opening an account.

12. Purchase Orders

    We accept Purchase Orders from public schools, colleges and universities and city recreation departments. Purchase orders must have an authorized signature, a Purchase Order number, shipping charges and a required date. A complete Cicci order form should be included. Purchase orders are not eligible for discounts.

13. Liability

    In case of non-delivery by a specific date, Cicci Dance Supplies will not be liable or responsible for any damages whatsoever beyond monies paid by the customer.

14. Acknowledgement

    An acknowledgement will be sent to you upon receipt of your order. PLEASE CHECK IT FOR ACCURACY and notify our office immediately of any error.

15. Additions to Order

    Addition requests to an order will be treated as a new order and assigned the current ship date.

16. Order Size Changes

    There is a $5.00 per dance costume size change fee. We cannot make size changes on items that have been processed and completed.

17. Cancellations

    There is a $5.00 per dance costume cancellation fee. We cannot make cancellations on completed orders awaiting payment.

18. Delivery Time Guidelines

    Allow 4-6 weeks for orders received October 2012 thru January 31, 2013. 6-9 weeks for orders received February 1-28 and 9-12 weeks for orders after March 1. These delivery times are Guidelines Only and can vary. Order Early!

19. Exchanges

    Exchanges for size only may be made within two weeks of the invoice date. A RETURN AUTHORIZATION FORM is required and can be obtained by calling CUSTOMER SERVICE at (724) 348-7359. There is a $5.00 per dance costume exchange fee plus postage of $7.50 on the first costume and $0.35 on each additional costume. NO exchange will be shipped until we have received the costume for exchange with the proper form and exchange fees.

20. All sales are final

    All dance costumes are made to order. ALL SALES ARE FINAL.

21. Claims

    All claims must be made within five days of order received. OPEN AND CHECK ALL SHIPMENTS UPON RECEIPT. We will not be responsible for missing claims after 5 days.

22. We do not accept orders from parents or students

    All orders must be place by a dancing school or registered business.