What is my account number?
Account numbers appear on your catalog price list and on your Sales Order Acknowledgement. An account number consists of 5 characters. Example C4111 or 12345. Account numbers are considered confidential and will not be given over the phone. If you are ordering for the first time, an account number will be assigned upon receipt of your first order. It is not necessary to know your account number when ordering by Phone, Fax or Mail.
What is the current ship date?
Ship dates change on a daily basis, depending on the volume of orders received. For the most current update on ship dates, call our Customer Service Office at (724) 348-7359 or check on our home page.
What size chart do I use?
Use only Creations by Cicci Dance Costume Size Charts to determine sizes. When sizing boys use the Guys Size chart. If in doubt always let the GIRTH measurement control the size selection.
Is a deposit required to process an order?
All orders of $500 or less must be paid in full to be processed. All orders over $500 require a 50% deposit to process. Phone and Fax orders require a 50% Credit Card Deposit. Orders received that do not include a payment will not be processed until the deposit is received. We accept, VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.
Will my order automatically ship COD when complete?
Orders that have a balance due will be held until the final payment is received unless the appropriate box on the order form for COD shipping has been checked and the $15.00 fee has been paid.
When faxing an order, should a copy of the order then be mailed?
It is not necessary to mail a copy of your Faxed order, it may cause duplications.
May I add new items to an existing order?
Items may be added to an order if adding within the same ship date. If the Current ship date is past the date of the existing order, all additions must be treated as a new order with the current ship date.
May I cancel an item from my order?
There is a $5.00 per item fee to cancel from a processed order. Only those items that have not been manufactured can be cancelled. Once an item is made and assigned to an order that item cannot be cancelled.
Are personal checks accepted as payment?
You may submit a personal/business check for deposit or balance payment. When paying a balance due with a personal/business check, allow an additional 10 business days for clearance of that payment before shipping.