SHIP DATE: Jan 05, 2018

Ordering

Ordering Information

To place an order with us, you must be a qualified dance school owner or instructor. Below you will find our ordering policies, frequently asked questions.

If you are a current customer, browse our Showtime Catalog to get started.

Frequently Asked Questions

What is my account number?

Account numbers appear on your catalog price list and on your Sales Order Acknowledgement. An account number consists of 5 characters. Example C4111 or 12345. Account numbers are considered confidential and will not be given over the phone. If you are ordering for the first time, an account number will be assigned upon receipt of your first order. It is not necessary to know your account number when ordering by Phone, Fax or Mail.

What is the current ship date?

Ship dates change on a daily basis, depending on the volume of orders received. For the most current update on ship dates, call our Customer Service Office at (724) 348-7359 or check on our home page.

What size chart do I use?

Use only Creations by Cicci Dance Costume Size Charts to determine sizes. When sizing boys use the Guys Size chart. If in doubt always let the GIRTH measurement control the size selection.

Is a deposit required to process an order?

All orders of $500 or less must be paid in full to be processed. All orders over $500 require a 50% deposit to process. Phone and Fax orders require a 50% Credit Card Deposit. Orders received that do not include a payment will not be processed until the deposit is received. We accept, VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.

Will my order automatically ship COD when complete?

Orders that have a balance due will be held until the final payment is received unless the appropriate box on the order form for COD shipping has been checked and the $15.00 fee has been paid.

When faxing an order, should a copy of the order then be mailed?

It is not necessary to mail a copy of your Faxed order, it may cause duplications.

May I add new items to an existing order?

Items may be added to an order if adding within the same ship date. If the Current ship date is past the date of the existing order, all additions must be treated as a new order with the current ship date.

May I cancel an item from my order?

There is a $5.00 per item fee to cancel from a processed order. Only those items that have not been manufactured can be cancelled. Once an item is made and assigned to an order that item cannot be cancelled.

Are personal checks accepted as payment?

You may submit a personal/business check for deposit or balance payment. When paying a balance due with a personal/business check, allow an additional 10 business days for clearance of that payment before shipping.

Our Ordering Policy

Volume Discount

Discount rates on single orders accompanied with payment in full:

Postmarked by January 16, 2018

  • 15% $10,000 or more
  • 12% $5,000 - $9,999
  • 10% $1,500 - $4,999

 
Postmarked after January 17, 2018 through April 16, 2018

  • 10% $10,000 or more
  • 7% $5,000 - $9,999
  • 5% $1,500 - $4,999
Fax or Mail Orders

Please fill in all information requested on the order form. Your requirement dates are vital and should not be excluded. Check your order carefully to include the correct style number(s), color(s) and size(s). Orders received that are incomplete will be delayed until correct information is received or it may be processed at our discretion. Fax and mail orders must be accompanied by a payment in full for orders under $500.00 and a minimum 50% deposit for orders over $500.00.
 
FAX NUMBER
(724) 348-9304 - 24 Hour Service.

Phone Orders

For your convenience phone orders may be placed at (724) 348-7359. A credit card payment is required with all phone orders. Please have a copy of your order on hand with all information available, including style number, name, color and size.

 

Office Hours

8:00 AM to 4:00 PM EST, Monday - Friday

Summer hours (Memorial Day through Labor Day)
8:00 AM to 4:00 PM EST, Monday - Thursday,
Friday 8:00 AM to 12:00 PM EST

 

Office closed in observation of the following Holidays:

  • September 4, 2017
  • November 22-24, 2017
  • December 22-26, 2017
  • January 1, 2018
  • May 28, 2018
  • July 4, 2018
Online Orders

Order online at www.ciccidance.com. Online orders totaling $1000 or more are eligible for free shipping. Exceptions are orders shipping outside the continental United States including but not limited to Canada, Alaska, Hawaii and Puerto Rico. Visitors may view our catalog online but only licensed business owners of dance facilities with an open account will have access to online ordering and pricing information. To register for an account, click on the “Become a Customer” link on our website.

Purchase Orders

We accept Purchase Orders from public schools, colleges, universities and city recreation departments. Purchase Orders must have an authorized signature, a PO number, shipping charges, the $10.00 PO processing fee and a required date. A completed Cicci order form must be included. Purchase Orders are not eligible for discounts.

Additions to Order

Items may be added to an order when the addition is made within the same ship date as the existing order. If the ship date has changed the addition will be processed as a new order with the new ship date.

Order Size Changes

There is a $5.00 per costume size change fee. We cannot make size changes on items that are being manufactured or ready for shipment.

Order Cancellations

There is a $5.00 per costume cancellation fee. We cannot make cancellations on orders that are being manufactured, ready for shipment or completed orders awaiting payment.

Order Acknowledgement

An order acknowledgment will be emailed to you upon receipt of your order. PLEASE CHECK IT FOR ACCURACY AND COMMENTS. Notify our office within 5 days of any error. After 5 days, discrepancies will be charged a $5.00 change fee and any missing items will be processed as a separate order with the current ship date.

Payment

ALL ORDERS MUST BE PAID IN US FUNDS. All orders $500 or less must be paid in full to be processed. A minimum 50% deposit is required to process all orders over $500. We accept Visa, MasterCard, Discover, American Express and company or personal checks. WHEN PAYING BALANCES WITH A CHECK, ORDERS WILL BE HELD FOR AN ADDITIONAL 10 BUSINESS DAYS BEFORE THE ORDER WILL BE SHIPPED. NO EXCEPTIONS WILL BE MADE. There is a $30.00 service charge for any check returned for insufficient funds. All discounts will be removed. Orders that have a balance due will be held until payment is received, NO matter how small the amount. It is the customer’s responsibility to make final payment. Please note that orders with a balance are NOT sent C.O.D. unless specified on your order and the $15.00 fee is paid. No refunds will be given on abandoned orders.

C.O.D.

COD shipping is available only in the United States. All COD shipments require payment by Money Order or Certified Check. Please specify when ordering if you want your order sent COD. Any order requested to be shipped COD will be charged an additional $15.00 handling charge.

Sales Tax (Pennsylvania Customers Only)

A 6% sales tax will be charged on all merchandise and fees. Tax-exempt customers must submit an exemption certificate annually to retain tax exempt status.

Shipping and Handling

Orders Totaling

  • $50.00 or below | $10.00
  • $50.01 - $99.99 | $16.00
  • $100.00 - $249.99 | $24.00
  • $250.00 - $499.99 | $27.00
  • $500.00 - $999.99 | $32.00
  • $1,000.00 - $1,499.99 | $38.00
  • $1,500.00 - $1,999.99 | $46.00
  • $2,000.00 and OVER | FREE

 
CHARGES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Special Shipping Requests

Any special shipping requests will be charged a $5.00 handling fee plus the additional shipping costs over and above UPS or FedEx regular Ground Service.

Shipping Outside the Continental USA (Excluding Canada)

Orders shipping to Alaska, Hawaii, Puerto Rico, etc. will be billed at cost for freight and will need to be charged to a credit card. Payment must be made in US funds. All duties and taxes are the responsibility of the customer. Please include your Credit Card information when placing your order by mail. When ordering online email or call Customer Service with your credit card information.

Shipping to Canada

Orders will be shipped freight collect by UPS or FedEx. A $15.00 service charge will be added to your order.
 
If you prefer, you can provide us with your UPS or FedEx account number before shipping and the shipping cost will be charged to your account. No service charge will be added. All duties and taxes are the responsibility of the customer.

Military

We gladly ship to our Military customers overseas, via APOs and FPOs.

Delivery Guidelines and Ship Date

Allow 4–8 weeks for orders received October 1st through December 31st and 8–12 weeks for orders received after January 1st. These delivery times are GUIDELINES ONLY and can vary. Please see our website for current ship date.

Liability

In case of non-delivery by a specific date, Cicci Dance Supplies will not be liable or responsible for any damages whatsoever beyond monies paid to us by the customer.

All Sales Are Final

Costumes are made to order. ALL SALES ARE FINAL. We exchange for size only. See Exchange Policy.

Exchange Policy

Exchanges for size only may be made within two weeks of receipt of your order. There is a $5.00 per piece charge for each exchange item. AN EXCHANGE AUTHORIZATION NUMBER is required and must be obtained by calling CUSTOMER SERVICE at (724) 348-7359. An exchange form can be downloaded from our website and must be completed and included with the exchange items. All exchanges are handled as a new order and will require payment to process. Any unauthorized items will not be refunded or returned to the customer. No Exchange Authorizations will be given after June 15th.
 
To receive credit, exchanges must be received in our office, in sellable condition with ALL accessories included, within 10 business days of receipt of replacement order.

Order Discrepancies

All claims must be made within five days of receipt of order. OPEN AND CHECK ALL SHIPMENTS UPON RECEIPT against your packing slip. We will not be responsible for missing claims after 5 days.

We Do Not Accept Orders From Parents and Students

All orders must be placed by a verified dancing school or business.

Colors

ALL COLORS WILL NOT BE EXACT MATCHES

Prices

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.